I dealt with the owner Scott. He is one of the most compassionate and empathetic business owners I have ever met. He is very timely and willing to meet at the drop of a hat. The urn is great quality and beautiful. These services are worthy of the amazing impact animals have on our families. The only reason it is a five star rating is because I can’t give any higher. I really can’t speak highly enough of this company and especially the owner Scott.